Comspective have a practical consultancy track record spanning over 18 years. We have gained extensive business and technical knowledge managing the design, deployment and transfer into operational support of many of the most high profile and complex Customer Engagement Omni-channel Contact Centre projects across EMEA. These have included projects with AXA, TUI, EoN, Direct Line Group, EE, Vodafone UK, and Ireland, Du Telecom, Yota, Affinion, FCA and Think Money.
Our focus is on design, delivery and operational implementation of customer-centric, IT, telecommunications and business strategies, which deliver major change, real innovation, and business benefit.
We have operated at all levels (performing roles from Programme Delivery to Technical Design and Architecture and in senior interim roles up to CEO) with a team of over 100 highly skilled and practical individuals for both private and public sector clients, across the world, in new business start-ups as well as major strategic transformations for established blue-chip businesses.
Contact Centre Design including Routing Platforms, Multi-Channel, CRM and customer applications. Technology implementations including Genesys®, Cisco®, Avaya®, Storm, Interactive Intelligence and Mitel®
Project and Programme Management – All stages of programmes from definition to implementation and on-going management
Strategic Business Transformation – Strategies built around the customer’s end-to-end journey requiring radical re-thinking
Comspective prides itself on its intimate knowledge of the IT and the Telecommunications industry, remaining a proactive contributor to the roadmaps of many of the leading technology suppliers across the globe, including but not exclusively; Cisco, Microsoft, Genesys and Avaya.
Comspective are very proud of the fact that the majority of the assignments we fulfil arrive with us through exemplary references from the extensive customer base of diverse organisations we have worked with over the years. Comspective are able to reference many examples where we have been contracted to architect and de-risk a business critical IT and communication solution accompanied with a flexible and robust service model. On many occasions we have then led the procurements to secure commercially off the shelf based technology, often working with strategic suppliers to develop applications to enhance the user interfaces and tools are customer’s operations demand. We tailor the services to deliver the most value over the whole-life term of the contract. Added to this is our unique understanding of how information and records should be architected within a system and our best practice tools to facilitate the effective interaction of people with the system.
This approach coupled combined with our commercial focus has proven time and time again to deliver significant value to our customers, resulting in a transformation program which delivers against the key business and technical objectives and furthermore delivers a showcase that the internal/external stakeholders on the transformation programs we are engaged on can be proud of.