Communications Technology

Home / Communications Technology

Understanding technology and its place as a business enabler is an important role for Comspective. The focus on delivery rather than just professional services organisation means that technology and its implementation are key when Comspective are involved in any project. As shown below Comspective can call on experts in many fields. This has helped many of our customers in providing a total solution for migration to new platforms whether they are Network or IT based projects.

  • Telephony systems – Avaya, Nortel, Aspect, Cisco, CosmoCom, Genesys, Mitel, Storm, New Voice Media
    WFM applications – Aspect eWFM, IEX Totalview, Verint WFO, Genesys WFM
    Quality Management – (NICE, Veriant, Autonomy, Magnetic North)
    Contact routing – Genesys Version 5 to 8, Cisco ICM
    Omni Channel – Genesys, Avaya, Kana (now Verint), Storm, New Voice Media
    Voice Over IP – Avaya, Storm, Cisco CUCM, Genesys, CosmoCom
    LAN and WAN – design, implementation and management